If you've ever wondered about Shein's reliability or how to request refunds, you're in the right place. 

It is natural to look for this type of information when purchasing in online stores, especially if we come across unexpected fees or make a purchase that, in the end, was not worth it.

Therefore, in this guide, understand everything from how Shein, an online fashion powerhouse, works to the details on how to guarantee your money back in different situations. 

Find out if Shein is trustworthy, how to request refunds due to dissatisfaction, fees or returns, and learn how to get exclusive discount coupons. Follow along!

Shein is an online fashion and clothing shopping application, available for Android and iPhone (iOS). 

The company was founded in China in 2008 and has since become one of the largest online fashion stores in the world.

The Shein app offers a wide range of products, including women's, men's and children's clothing, as well as accessories, shoes, bags and home products. 

In fact, the products tend to be of high quality and have a modern and current design, but it is always important to check the evaluations of previous buyers. 

Some consumers may wonder if Shein is trustworthy, after all, the company is Chinese and operates in a different market than the one we know.

The short answer is that Shein is a trustworthy store, as the company has a positive reputation in several countries around the world. 

Additionally, Shein offers a free return policy that allows customers to return products that have not met expectations.

However, it is important to take some precautions before purchasing from Shein. It is important to read reviews from other customers before purchasing a product.

Shein offers a return policy that allows consumers to request their money back if they are not satisfied with a product or are faced with fees.

In case of taxation, there are two ways to request a refund: for the item purchased and for the import fee. 

So, keep reading to find out how to get your money back in these three situations.

If you are unhappy with a purchase, follow these steps to request a refund from Shein:

After requesting a refund, Shein will review the request and send a confirmation via email.

Therefore, the deadline for the refund to be processed is 7 days, from the company receiving the product.

The refund amount will be deposited into the customer's Shein wallet, which they can use to make new purchases in the store. 

If the customer prefers, they can request a refund to the original payment method. In this case, the deadline for a refund is up to 15 business days.

If you are taxed on Shein and decide to refuse delivery of the order, the company will refund the full purchase price, including the value of the item and shipping costs. 

To do this, you must refuse delivery of the order on the Correios website and then send an email to Shein support stating the order number and attaching a screenshot showing that the fee and the object were refused.

If you decide to pay the import tax, Shein will refund 50% of the tax amount. 

To do this, you must pay the import fee to the Post Office and then request a refund on the Shein website or app. 

So, to request a refund, you must send proof of tax payment and the receipt for the Statement of Taxes and Services (DIS). 

The deadline for the refund to be processed is 7 days, from receipt of proof of tax payment by Shein. 

Thus, the refund amount will be deposited in the customer's Shein wallet, or in the original payment method, depending on the refund method you chose.

Now that you know that Shein is reliable for purchases and that you can count on the company's assistance if you face any problems, check out how to obtain discount coupons and optimize your purchases!

Shein offers its consumers different discount coupons, and there are different ways to obtain them. 

Are you curious and want to know how? To help you, we have prepared an article with detailed instructions, covering all the ways to get discount coupons at Shein.

So don't waste time. Access the next content and take a step towards the wardrobe of your dreams!